Oct 10, 24

The Performance Management Process

Many organizations often fail to achieve their objective of driving organizational performance because they focus too narrowly on appraisals and performance decisions. Critical stages like performance contracting, development planning, ongoing performance monitoring, and feedback are frequently o..

Sep 22, 21

The Governing Forces of Service Delivery

We all agree that building a culture of service in any organization is easily the most potent strategic focus that any organization can have. It guarantees you a never-ending pipeline of opportunities from existing and prospective customers that will keep the cash machine ringing all year round, ..

Sep 15, 21

Who Pays Your Salaries?

If our employees really know who pays their salaries, they will pay the right attention to ensuring excellent service delivery and sustaining a culture of service excellence. Often, they even prioritize their managers and executives over customers.

Aug 31, 21

How to Sell Consultatively

If you really want to sell in a manner that ensures that the cash machine keeps ringing; that you have a healthy and consistent pipeline of leads and that you add value to your customers in a way that you get repeat business and referrals, then you must learn to apply the skills for consultative ..

Aug 11, 21

Chinedu is no longer just a “Form-Picker”

Chinedu is the Head of Relationship Management at Marula Pensions and his greatest challenge has been in getting his team members to ...

Aug 11, 21

Principles of Effective Writing to Change Your Organization

You will no doubt agree that writing skills are perhaps the most sought-after and scarce professional skills in the workplace today. In our knowledge economy, professionals need to be able ...

Aug 11, 21

Decision Making During Tough Times

The lockdown has had an immeasurable impact on our lives, work, businesses and communities. It has also made it even more difficult for us to make what seemed like simple decisions - when to go out? what to do when we are outside?

Aug 11, 21

Frame your Way to Better Decisions

What makes a decision a good one or a bad one, and what does it really takes to make better decisions? Decision making depend on the many different ways of looking at a situation (frames). In reality, we all have different frames when we are faced with a situation, so how do we use frames to imp..

Aug 10, 21

Money Matters Matter for Children

Sometimes when my colleagues and I talk about teaching children about financial planning, some parents and educators are concerned – they tell us to allow the children to enjoy the innocence of their youth and not worry about things like “money” until they are older. This I do not agree with.

Aug 04, 21

Leaders Need 360 Degree Feedback

When 360-degree evaluations became popular in the first few years of the 21st century, HR and organizational leaders had great hopes that the “wisdom of the crowd” will provide valuable insights to measure the leadership capabilities of managers and put some “science” into the leadership ..