Mar 18, 25
Managing Personality Differences
Many organizations struggle to achieve their goals, not because their employees lack skills or expertise, but because personality differences create tension, miscommunication and conflict. When these differences are not managed effectively, they lead to misunderstandings, reduced collaboration, a..
Mar 04, 25
Writing Effective Sales Proposals
Many sales professionals and business leaders struggle to convert potential leads into paying clients, not because their solutions lack value, but because they fail to communicate that value effectively. One common reason for this is the inability to craft a compelling sales proposal. Without a s..
Jan 21, 25
Preparing for an Interview
A job interview is a critical communication task that often challenges candidates who are unprepared. This lack of preparation becomes even more apparent when facing competency-based interviews, where candidates are evaluated on specific knowledge, skills, behaviours, and attitudes. Additionally,..
Jan 14, 25
Principles of Effective Goal Setting
Research in the field of management and our experience over the years shows a clear relationship between the quality of goal setting and implementation and the success of any individual, team or organization.
Jan 07, 25
Improve Your Meetings
Meetings are a fundamental part of organizational life and play a crucial role in decision-making, collaboration, and driving results. However, poorly managed meetings often result in wasted time, frustration, and reduced productivity. Common mistakes like inadequate planning, inconsistent schedu..
Dec 17, 24
Effective Brainstorming
Many organizations try to use brainstorming to solve problems, overcome challenges, and explore opportunities. However, most teams fail to maximize the value of brainstorming because they do not follow the essential principles and rules that make it effective. This results in unproductive session..
Dec 10, 24
Handling Irate Customers
Exceptional customer service is a key element of thriving organizations. Yet, even with the best systems and protocols in place, there are moments when customers become irate. These situations can be challenging for service teams, often requiring a careful balance of empathy, patience, and profes..
Nov 12, 24
Frameworks in Performance Planning
In order for organizational leaders, human resources managers and line managers to develop and implement effective systems for performance management, they need to have a thorough understanding of the various frameworks and tools used by strategy and performance practitioners in strategy and perf..