Jan 07, 25
Improve Your Meetings
Meetings are a fundamental part of organizational life and play a crucial role in decision-making, collaboration, and driving results. However, poorly managed meetings often result in wasted time, frustration, and reduced productivity. Common mistakes like inadequate planning, inconsistent schedu..
Dec 17, 24
Effective Brainstorming
Many organizations try to use brainstorming to solve problems, overcome challenges, and explore opportunities. However, most teams fail to maximize the value of brainstorming because they do not follow the essential principles and rules that make it effective. This results in unproductive session..
Dec 10, 24
Handling Irate Customers
Exceptional customer service is a key element of thriving organizations. Yet, even with the best systems and protocols in place, there are moments when customers become irate. These situations can be challenging for service teams, often requiring a careful balance of empathy, patience, and profes..
Nov 12, 24
Frameworks in Performance Planning
In order for organizational leaders, human resources managers and line managers to develop and implement effective systems for performance management, they need to have a thorough understanding of the various frameworks and tools used by strategy and performance practitioners in strategy and perf..
Nov 08, 24
Growing your Influence with Linkedln
As the saying goes, “your network determines your networth”. Organizations, leaders, managers and professionals can significantly improve their professional and organizational success by building and sustaining effective networks.
Nov 01, 24
Teach Kids Budgeting Tips
Our parents gave us wise sayings like “cut your coat according to your cloth”, told us that “money does not fall down from trees” and taught us to be frugal and disciplined when it comes to managing money. These are important lessons that we must pass down to our children, many of whom un..
Oct 15, 24
Sustaining the Impact of Training
Unfortunately, many people have a warped sense of what the purpose of employee training and what it is meant to achieve. Some invest in training to tick a box and comply with regulatory or board expectations, others fancy as a nice perk for employees who have been productive, and of course, there..
Sep 22, 21
The Governing Forces of Service Delivery
We all agree that building a culture of service in any organization is easily the most potent strategic focus that any organization can have. It guarantees you a never-ending pipeline of opportunities from existing and prospective customers that will keep the cash machine ringing all year round, ..