Jul 12, 21
What Makes People Creative?
If you are looking for how to improve your creative tendencies and productivity, you should learn about the core factors that predispose people to be more creative as popularized by Harvard Business School’s Professor Theresa Amabile in her book – “The Componential Theory of Innovation”
Jul 07, 21
Why Performance Management
When organizations create and deploy effective systems for managing performance, they create a culture of discipline and focus that is required to ensure that the organization achieves its goals.
Jul 03, 21
Eight Steps to Generate Ideas Using Mind-Maps
How to use a Mind-Map to generate ideas for your presentation, letter, proposal, or any other form of creative/business message
Jul 01, 21
How Do You Create the Perfect Service Strategy?
This FREE Micro-Learning Course will teach you the fundamental frameworks to identify customer expectations, mapping out service touchpoints, and integrating them to create a winning service strategy for your business.
Jun 29, 21
Workshop on Managing Customer Experience
Every organization cherishes the prospect of serving delighted customers, but very few understand how to improve customer satisfaction through enhanced operations processes.
Jun 29, 21
Audience Analysis
I arrived at the venue of the training early – it was a demo for a prospective client. There was a delay in the availability of the training room, so I hung out on the corridor with the participants that I had never met before. We started making small talk and getting to know each other better.
Jun 22, 21
Public Speaking Principles 103
We will conclude our three-week long introduction to my top ten principles of public speaking and presentation skills today.
Jun 17, 21
Managing Employee Careers
If you want to set your organization on the path to greatness, then you should consider the following key actions in managing your employees’ careers: