Jul 01, 21
How Do You Create the Perfect Service Strategy?
This FREE Micro-Learning Course will teach you the fundamental frameworks to identify customer expectations, mapping out service touchpoints, and integrating them to create a winning service strategy for your business.
Jun 29, 21
Workshop on Managing Customer Experience
Every organization cherishes the prospect of serving delighted customers, but very few understand how to improve customer satisfaction through enhanced operations processes.
Jun 15, 21
How to Get Your Employees' Buy-In
What is the best way for leaders and managers to sufficiently “sell” changes and propositions to their team members?
Jun 01, 21
No One Was Born a Public Speaker
The age-long debate about nature vs. nurture seems to rear its head everywhere we go, and in the area of public speaking there is a widely held myth about the fact that great public speakers are naturally endowed with the skills, while others are not.
Mar 23, 21
Gaining Commitment to Action
One of the biggest challenges that leaders face each day is getting the commitment of their colleagues and their buy-in to take ownership, act and achieve specific results.
Feb 10, 21
Beyond Managing Time
Have you observed that even with all the time available to carry out some simple tasks, you are not just able to do so, and you keep procrastinating and slacking on achieving some of your goals?
Dec 08, 20
Understanding Personalities
If there is one thing that emotionally intelligent people are good at - it is understanding their personalities and the personalities that people around them have and using this understanding to create winning relationships that translate to sustainable success.
Nov 24, 20
Enhance Your Emotional Intelligence
Most people recognize and agree that emotional intelligence plays the more important role in achieving sustainable success in our lives, careers and businesses.