Aug 02, 21
How to Imbibe the Leadership DNA
A lot of what people do stems from their patterns and culture of thinking. Effective leaders have a culture that shapes their thoughts, words, and actions based on the Leadership DNA – they think and act on the following issues each day:
Jul 28, 21
How to Give Effective Feedback
Performance feedback is one tool of performance management that can make all the difference in your performance management system and culture if you deploy it properly.
Jul 03, 21
Eight Steps to Generate Ideas Using Mind-Maps
How to use a Mind-Map to generate ideas for your presentation, letter, proposal, or any other form of creative/business message
Jul 01, 21
How Do You Create the Perfect Service Strategy?
This FREE Micro-Learning Course will teach you the fundamental frameworks to identify customer expectations, mapping out service touchpoints, and integrating them to create a winning service strategy for your business.
Jun 29, 21
Workshop on Managing Customer Experience
Every organization cherishes the prospect of serving delighted customers, but very few understand how to improve customer satisfaction through enhanced operations processes.
Jun 15, 21
How to Get Your Employees' Buy-In
What is the best way for leaders and managers to sufficiently “sell” changes and propositions to their team members?
May 11, 21
Mentoring with the EQUIP Model
Mentoring is about giving direction through teaching, guidance and support to other people who want to build the same capabilities or achieve the same goal as you.
May 11, 21
From Blame to Accountability
One of the biggest impediments to achieving the results that you desire in your team or organization is the culture of blame that is so pervasive in many of our teams and organizations today.